HoteleríaFront Desk Rotation
Sonesta Miami AirportMiami, FL
$17.00
por hora
—
horas/semana
1
posiciones
—
duración
- Inicio
- Later 2026
- Ventana de inicio
- Nov 23, 2026 – Dec 10, 2026
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Any
- Publicado
- 20 de julio de 2026
Descripción del puesto
At Sonesta Miami Airport, part of Sonesta Hotels, the Front Desk team is the first point of contact for guests. The Intern/Trainee program is designed to provide hands-on exposure to guest services, reservations, check-in/check-out procedures, and overall front office operations in a fast-paced airport hotel environment. Key Responsibilities: Guest Services & Reception Welcome and assist guests during check-in and check-out processes Provide accurate information regarding hotel services, amenities, and local attractions Handle guest requests, inquiries, and concerns professionally and promptly Front Office Operations Assist with room assignments, key card preparation, and reservations support Learn and use Property Management Systems (PMS) for guest accounts and bookings Support daily front desk operations, including shift handovers and reports Communication & Coordination Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction Communicate special requests or issues clearly to relevant departments Maintain accurate records of guest interactions and transactions Cash Handling & Administration (as applicable) Assist with billing, payments, and cashier procedures under supervision Ensure accuracy in posting charges and completing shift audits
Requisitos
-High school diploma and bachelor's degree preferred. -One year of previous hotel experience, or retail customer service preferred. -Ability to speak, read, and write fluent English; other languages beneficial. -Professional verbal and written communication. -Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. -Problem solving, reasoning, motivating, organizational and training abilities preferred. -Experience with Microsoft Office and Opera systems preferred.
Alojamiento
3 weeks free of charge housing at property. Must move out to permanent housing at end of 3 weeks.
