Hotelería

Front Desk Rotation

HALL Park HotelFrisco, TX

EE. UU.Internship / Trainee

$18.00

por hora

—

horas/semana

posiciones

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duración

Inicio: Later 2026
Ventana de inicio: Jul 1, 2026 – Dec 31, 2026
Nivel de inglés: Excellent level of English
Requisito de género: Any
Publicado: 30 de agosto de 2026

Descripción del puesto

Please refer to your DS 7002 training plan that the HALL Park Hotel, your host organization has offered you. This is a training opportunity and not a work program. Your training will help give you hands-on experience in U.S. business practices in your chosen occupational field or field of study. Participants who are identified as moving forward in the selection process will apply for the position through the HALL Park Hotel's website and follow standard operating procedures that domestic team members follow. Participants who are selected to move forward will be submitted to HALL Park Hotel's standard background check process per HALL Park Hotel's standard operating procedures. During your training program while placed at HALL Park Hotel, participants will have an on-boarding orientation, rotate through Front Office and the Front Desk areas. Our J-1 Rooms Intern Program provides a comprehensive, hands-on experience in hotel operations, offering exposure to front office, guest services, and housekeeping. Interns develop essential technical skills such as reservations management, check-in and check-out procedures, guest relations, and room standards, while gaining an understanding of operational flow and service excellence. The program also emphasizes key soft skills including communication, attention to detail, adaptability, teamwork, and problem-solving. Through guided mentorship and day-to-day engagement, interns build a strong foundation in delivering exceptional guest experiences and the professionalism required to succeed in a luxury hospitality environment. Front Desk Rotational / Agent: The experience will provide you the opportunity to network, interact with industry experts and develop under the guidance of company mentors as well as participate in orientation and guest services training. In this position you will be part of the success in bringing the best experience to our guests. Additional aspects of this training program include: Guest Services Greet guests warmly upon arrival and departure. Check guests in and out efficiently using reservation systems. Provide information about hotel services, amenities, and local attractions. Handle guest requests (e.g., wake-up calls, room changes, special accommodations). Administrative Tasks Answer phones and direct calls or take messages. Manage reservations via phone, email, or online booking systems. Process payments and maintain accurate billing records. Maintain front desk records and logs (e.g., shift reports, incident logs). Problem Solving Resolve guest complaints or escalate issues to management when necessary. Coordinate with housekeeping and maintenance to ensure guest satisfaction. Monitor lobby activity and ensure a safe, welcoming environment. Compliance & Procedures Follow security protocols, including verifying guest identity. Adhere to company policies and procedures, including cash handling and data privacy. Maintain cleanliness and organization of the front desk area.

Plan de entrenamiento

Front Desk / Rooms Division Rotation Phase 1 - Orientation Phase 2 - Housekeeping Department Operations Phase 3 - Guest Services Phase 4 - Rooms Division: Hotel Operations

Requisitos

Core Qualities of an Ideal Front Desk Agent: - Excellent Communication Skills Clear verbal and written communication Active listening and professional tone Multilingual abilities are a plus - Customer Service Orientation Friendly, welcoming demeanor Patience and empathy Ability to handle complaints gracefully - Professional Appearance and Attitude Neat, polished presentation Positive, can-do attitude Dependable and punctual - Organizational Skills Ability to multitask efficiently Attention to detail Time management and prioritization - Technical Proficiency Familiarity with reservation systems (e.g., Opera, Cloudbeds) Basic computer skills (email, spreadsheets, POS systems) Phone system handling - Problem-Solving Ability Quick thinking in unexpected situations Conflict resolution skills Resourcefulness - Team Collaboration Works well with housekeeping, management, and other departments Shares information effectively

Alojamiento

Host Company Provided Housing Studio, 1 bath, 400-450 sq ft. Monthly rent: $659.75 this includes tax, water, sewer, electricity, and garbage service. Deposit: $275 (returned when there is no damage to the unit upon vacating after lease term) Leasing fee: $325 (one-time payment) Apartment Features: Fully furnished Air Conditioning/Heating Balcony Ceiling Fans Dishwasher Fridge/Freezer High Speed Internet Access Range/Oven Tub/Shower Walk-In Closets Window Coverings Community Features: 24 Hour Access Controlled Access Hearing Impaired Accessible Laundry Facilities Maintenance on site Multi Use Room Public Transportation Renters Insurance Program Storage Space

Información adicional

BENEFITS TO ITHAKA HOSPITALITY INTERNS & TRAINEES: - Tailor made program - Leadership training and development - Involvement in process and product decisions - Workshop training opportunities - Opportunities to travel the U.S. - Monthly anticipated rent between $550 and $675 - Housing located within walking distance of the complex One-on-one instruction with top executives within the food and beverage industry provides an exceptional education. Auburn and the surrounding area offer a variety of fun things to do and explore. - Vibrant Arts & Entertainment offerings - Nightlife - Outdoor Activities - Shopping - Dining