HoteleríaFront Desk Rotation
Turf Valley ResortEllicott City, MD
$16.00
por hora
—
horas/semana
1
posiciones
—
duración
- Inicio
- Early 2027
- Ventana de inicio
- Dec 1, 2026 – Feb 15, 2027
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Any
- Publicado
- 19 de setiembre de 2026
Descripción del puesto
Turf Valley Resort is seeking a friendly, professional, and service-oriented Front Desk Agent to serve as the first point of contact for resort guests. The Front Desk Agent is responsible for creating a welcoming guest experience by efficiently managing check-ins and check-outs, answering guest inquiries, resolving concerns, and providing exceptional hospitality that reflects Turf Valley Resort's commitment to excellence. Essential Duties and Responsibilities Guest Services: - Welcome guests with a warm and professional demeanor. - Process guest check-ins and check-outs accurately and efficiently. - Verify guest information, room assignments, and payment methods. - Respond to guest inquiries regarding resort amenities, dining options, golf facilities, spa services, local attractions, and special events. - Anticipate guest needs and provide personalized service whenever possible. - Handle guest requests, concerns, and complaints promptly and professionally, escalating issues when necessary. Reservations & Administrative Duties: - Manage room reservations, modifications, and cancellations. - Maintain accurate guest records and reservation information. - Answer and direct incoming telephone calls in a courteous and professional manner. - Process payments, post charges, and reconcile guest accounts. - Complete daily reports and maintain accurate documentation. - Ensure compliance with all cash-handling and payment-processing procedures. Resort Operations - Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless guest experience. - Monitor room status and communicate updates to appropriate departments. - Assist with resort events, group arrivals, weddings, conferences, and special accommodations. - Promote resort amenities, services, and special offerings to enhance guest satisfaction. Safety & Compliance: - Follow all resort policies, procedures, and service standards. - Maintain guest privacy and confidentiality. - Ensure compliance with safety, security, and emergency response procedures. - Report safety concerns, security incidents, or guest service issues to management promptly.
Requisitos
Excited about life and has a great personality
Alojamiento
Company provided villas for $600 a month
