CulinariaFood and Beverage Rotational
Kalahari Resort - Wisconsin DellsWisconsin Dells, WI
$14.00
por hora
—
horas/semana
5
posiciones
—
duración
- Inicio
- Later 2026
- Ventana de inicio
- Sep 16, 2026 – Nov 12, 2026
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Any
- Publicado
- 13 de setiembre de 2026
Descripción del puesto
1. Introduction - The participant will gain a clear overview of the Resort's operations and clientele and niche in the marketplace. The participant will learn the scope of the resort's activities, the history, organizational mission and objectives as well as the significance of the division of departments. The participant will begin acclimating to the U.S. with help from mentors and colleagues. 2. Front of House Operations - Guest service standards and procedures, including learning the proper arrangement of all dishes, linens, silverware and tables. Participant will become familiar with the dining room layout and assist with rearranging as necessary, answering requests and questions in a prompt and courteous manner, deliver orders within required time frame and ensure cleanliness of training areas. 3. Convention Services - • Communication • Cultural Behavior • Organizational and Analytical • Decision Making • Customer Interaction • Conflict Management 4. Waterpark Eateries - The participant will learn how to do the following during this phase: answer telephones according to the resort’s procedures, take In Room Dining/restaurant orders, answer questions regarding the menu, input orders into the Micros system, up-sell the menu. The participant will also learn serving etiquette; customer service policies and procedures; State Health Department guidelines. 5. Coffee Shop Assistant - -Ability to evaluate and select among alternative courses of action quickly and accurately. -Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to keep confidential information. -Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. -Collect accurate information and resolve conflicts.
Plan de entrenamiento
-Introduction -Front of House Operations -Convention Services -Waterpark Eateries -Coffee Shop Assistant
Requisitos
- Good communication skills in English - Willingness to learn and follow instructions - Positive attitude - Commitment to delivering high levels of customer service - Maintain a polished and professional appearance and follow Hotel grooming standards. - Flexibility to respond to a range of different work situations - Ability to work calmly in a fast-paced work environment while meeting deadlines.
Alojamiento
Host company provided Housing will be a bi-weekly payroll deducted of $220- per person ($110/week)
Información adicional
Cultural activities provided As the leader in the waterpark industry, Kalahari has been known as an innovator. As a family-owned company, you’ll get a chance to feel the presence of the family and their passion for hospitality, plus learn the inner workings of a successful entrepreneurial brand. Famed American architect Frank Lloyd Wright was born here and left his mark across the state. Nine sites are part of the self-guided Frank Lloyd Wright Trail through southern Wisconsin. Motorcycle fanatics can get their fill of “hogs” at the Harley-Davidson Museum in Milwaukee. While in the city, don’t miss the Milwaukee Art Museum. The iconic building is as stunning as the collection of 25,000 works inside. On a spiritual note, the Shrine of Our Lady of Good Help is the site of a Catholic Church-confirmed apparition of the Virgin Mary.
