Hotelería

Front Desk Rotation

JW Marriott Houston DowntownHouston, TX

EE. UU.Internship / Trainee

$16.00

por hora

—

horas/semana

posiciones

—

duración

Inicio: Later 2026
Ventana de inicio: Sep 2, 2026 – Nov 15, 2026
Nivel de inglés: Excellent level of English
Requisito de género: Any
Publicado: 8 de julio de 2026

Descripción del puesto

Front Desk Rotation Intern/ Trainee: As a Front Desk Intern/Trainee, you will play a key role in delivering a warm, professional, and efficient welcome experience for our guests. This position offers a comprehensive introduction to front office operations and provides exposure to a range of hospitality functions, preparing you for a future career in hotel management. You will rotate through various front desk tasks, focusing on both guest service and operational skills - Gain insight into the hotel’s operations, organizational structure, and customer demographics. - Learn about the property's layout, room categories, amenities, and internal communication systems. - Understand the values and mission that drive our service culture. Guest Experience & Service Standards: - Learn the importance of the arrival and departure process in shaping the guest journey. - Master Marriott’s “Hop to It” attitude and service recovery techniques such as the "Double Scoop" approach. - Build knowledge of the local area, including major Communication & Conflict Resolution. Participate in BASE: Brand and Service Excellence training to enhance problem-solving and service recovery through role-playing. Apply the LEARN method: Listen, Empathize, Apologize, Recover, Notify. - Practice professionalism, effective body language, and respectful communication in a culturally diverse environment. Operational Skills & Decision-Making: - Learn proper cash handling procedures and various payment methods. - Develop organizational and analytical skills by reviewing daily accounting reports and reconciling room and revenue data. - Gain experience in handling room assignment decisions, emergency procedures, and operational problem-solving.

Plan de entrenamiento

Orientation AYS Department Training Front Desk Operations Introduction to Concierge Operations Night Audit Rotation

Requisitos

- Strong communication skills - Ability to multi-task and interact professionally with guests and other employees - Customer service personality - Strong work ethic - Willing to work cooperatively as part of team - Excellent English

Alojamiento

Participant Arranged Housing Rent range $550 - $816.50 per month The cost of the housing can be split between roommates 1 Bedroom+ 1 Bathroom $1,028 Split between 2 people $514/per person 2 Bedroom+ 1 Bathroom $3,266 $816.50/per person if 4 people split the bedroom

Información adicional

** About the Host Company: " The founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours. Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott…Be you. " ** About the city of Houston: In Houston, much of daily life happens outdoors, thanks to mild, year-round temperatures. Take time to explore eclectic, culture-filled neighborhoods, galleries and attractions, which offer diverse activities and vibes that can only be found here. Take the food, for example. Countless cutting-edge chefs have made a home in Houston, where diners eat out more than residents of any other city. You’ll find James Beard Award-winners and internationally renowned chefs serving up innovative cuisine that frequently catches the attention of foodies in Bon Appetit, Food & Wine and Saveur. Houston even has its own version of Central Park with more than 600 hectares of green space in the heart of the city. Just inside "the loop," an interstate highway around the city, Memorial Park is home to a public golf course, swimming pool, tennis courts, trails and more. Downtown, Discovery Green is a park with Wi-Fi, a farmers' market, dog runs, fine dining and ice skating during the winter, just one more of the 650-plus urban green spaces filling the city."