HoteleríaFront Desk Rotation
Sonesta Resort Hilton Head IslandHilton Head Island, SC
$15.00
por hora
—
horas/semana
1
posiciones
—
duración
- Inicio
- Later 2026
- Ventana de inicio
- May 10, 2026 – Nov 20, 2026
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Any
- Publicado
- 5 de agosto de 2026
Descripción del puesto
Front Office Intern - - Welcome guests in a friendly, prompt and professional manner - Register guests, issue room keys, provide information on hotel services and room location - Answer phones in a prompt and courteous manner - Up-sell rooms where possible to maximize hotel revenue - Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank - Issue, control and release guest safe-deposit boxes - Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up - Respond appropriately to guest complaints - Make appropriate service recovery gestures in accordance with established guidelines - May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes - Promote teamwork and quality service through daily communication and coordination with other departments - Perform duties and projects as assigned including guest room tours, concierge services, special guests requests, etc
Plan de entrenamiento
For Interns: Orientation Front Desk PBX Reservations
Requisitos
MS Word, MS Excel, Able to use the Internet Customer service experience requiered
Alojamiento
-Housing is tied to this placement. Should participant be dismissed from placement housing will be terminated immediately.
