CulinariaFood and Beverage Rotational
Kalahari Resort - Pocono MountainsPocono Manor, PA
$16.00
por hora
—
horas/semana
1
posiciones
—
duración
- Inicio
- Later 2026
- Ventana de inicio
- Sep 16, 2026 – Nov 12, 2026
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Any
- Publicado
- 13 de setiembre de 2026
Descripción del puesto
- The participant will gain a clear overview of the Resort's operations and clientele and niche in the marketplace. The participant will learn the scope of the resort's activities, the history, organizational mission and objectives as well as the significance of the division of departments. The participant will begin acclimating to the U.S. with help from mentors and colleagues. - Guest service standards and procedures, including learning the proper arrangement of all dishes, linens, silverware and tables. Participant will become familiar with the dining room layout and assist with rearranging as necessary, answering requests and questions in a prompt and courteous manner, deliver orders within required time frame and ensure cleanliness of training areas. - • Communication • Cultural Behavior • Organizational and Analytical • Decision Making • Customer Interaction • Conflict Management - The participant will learn how to do the following during this phase: answer telephones according to the resort’s procedures, take In Room Dining/restaurant orders, answer questions regarding the menu, input orders into the Micros system, up-sell the menu. The participant will also learn serving etiquette; customer service policies and procedures; State Health Department guidelines. - Ability to evaluate and select among alternative courses of action quickly and accurately. -Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to keep confidential information. -Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. -Collect accurate information and resolve conflicts.
Plan de entrenamiento
1. Orientation 2. Front of House Operations 3. Convention Services 4. Waterpark Eateries, 5. Coffee Shop Assistant
Requisitos
- Strong communication skills - Ability to multi-task and interact professionally with guests and other employees - Customer service personality - Strong work ethic - Willing to work cooperatively as part of team
Alojamiento
Host company provided Housing will be a bi-weekly payroll deducted of $220- per person ($110/week)
Información adicional
Pennsylvania has all the ingredients for a great family vacation, starting with a town built on chocolate (who wouldn’t love that?), the World of Little League Museum and more than a dozen amusement parks and water parks. It also offers big-city culture – think first-rate museums, science centers, performing arts venues and gardens in Philadelphia, Pittsburgh and other lively urban centers. Venture outside the cities to go hiking, biking and boating in 121 state parks, and learn about the Amish in farms and villages.
