HoteleríaFront Desk Rotation
Marriotts Villas at DoralMiami, FL
$19.10
por hora
—
horas/semana
0
posiciones
—
duración
- Inicio
- Early 2027
- Ventana de inicio
- Feb 1, 2027 – Feb 15, 2027
- Nivel de inglés
- Excellent level of English
- Requisito de género
- Female
- Publicado
- 7 de setiembre de 2026
Descripción del puesto
The Front Desk Participant will gain hands-on hospitality experience within the Front Office department at Marriott’s Villas at Doral. The participant will be exposed to daily front desk operations, guest service standards, and supervisory functions while developing professional communication, operational, and leadership skills in a resort environment. The program is designed to provide practical training in Marriott brand standards and Rooms Division operations. Key Responsibilities: -Welcome guests in a professional and friendly manner during check-in and check-out procedures -Assist guests with reservations, room assignments, and resort information -Answer incoming telephone calls and respond to guest inquiries promptly and professionally -Process payments, room charges, billing adjustments, and cashiering procedures accurately -Learn and utilize the property management system (PMS) for daily operations -Coordinate with Housekeeping, Maintenance, and Guest Services departments regarding room status and guest requests -Assist guests with directions, transportation information, and local area recommendations -Handle guest concerns and participate in service recovery procedures under management guidance -Support VIP arrivals, group arrivals, and special guest requests -Prepare shift reports, cashier balancing, and daily operational updates Maintain lobby and front desk presentation standards -Participate in departmental meetings, operational training sessions, and leadership development activities -Assist with maintaining Marriott guest satisfaction and service excellence standards -Gain exposure to Front Office management functions and operational planning
Plan de entrenamiento
Phase 1- Orientation Phase 2- Guest Service Representative Phase 3- Night Audit Phase 4- Pre-Arrivals & Rooms Controlling Phase 1- Orientation Phase 2- Guest Service Representative Phase 3- Night Audit Phase 4- Pre-Arrivals & Rooms Controlling Phase 5- Front Desk Supervisory Development
Requisitos
The ideal Front Desk candidate is friendly, professional, and highly customer-oriented, with a passion for creating positive first impressions. They possess excellent communication and organizational skills, are comfortable multitasking in a fast-paced environment, and remain calm and solution-focused under pressure. A successful candidate is detail-oriented, dependable, and proactive in assisting guests, addressing inquiries, and resolving concerns while delivering exceptional service. They demonstrate a welcoming attitude, strong problem-solving abilities, and a commitment to ensuring every guest has a seamless and memorable experience.
Alojamiento
Housing is Host company provided $1222.40 per. participant -The housing cost is subject to change prior to arrival or during your program. If a change occurs, we will communicate this to you, and a new job offer will need to be signed. -Housing is tied to this placement. Should participant be dismissed from placement housing will be terminated immediately.
Información adicional
Elevate your escape at Marriott's Villas at Doral, a vacation ownership resort in Miami, Florida. Located near South Beach’s nightlife and the upscale shops of the Art Deco District, our resort offers contemporary two-bedroom villas with full kitchens and furnished balconies or patios. Explore world-class golf at nearby championship courses or relax poolside with cocktails from Deco Bar & Grill. https://www.marriott.com/en-us/hotels/miada-marriotts-villas-at-doral/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
